Have you ever gone through a complete PCB fabrication cycle? If you have gone through an entire cycle, you will be able to appreciate the importance of good customer support for your PCB manufacturing company. PCB fabrication involves several steps starting from PCB design, prototype building to mass production and testing. You need to interact closely with your PCB manufacturing company to complete the entire process.
You need to establish long-term association with your PCB manufacturer. To start with, you need to send your request for quotes. Your PCB manufacturer should get back to you promptly with their quotes. Until you finalize the quote, it is not possible for you to move to the next step. You should not be forced to send multiple mails or make multiple calls to get your quote. If your manufacturer offers good customer support, they will get back to you fast and they will help you finalize your discussions pertaining to the quotes.
You may want to negotiate on the rates and you need to interact with the sales team of the customer support team so that you could start your negotiations. If your PCB manufacturing company is not easily reachable through phone or mail then you may not want to proceed with such a service provider.
After negotiating the prices, once you finalize your manufacturer, you need to send all the required files to the manufacturer. If you have questions or need clarifications on the files that they need, then it is important that you reach out to their customer support team. Without establishing whether you have provided them with all the required information and that everything is in place you will not be able to rest. If the company has a good customer support desk, they will not leave you in such a quandary. They will take the lead and they will help you get through the entire process fast.
While working on the PCB prototype, you may need to interact with your manufacturer so many times until you establish that you have a fully working prototype. If their customer support desk is not responsive or if they do not get back promptly, the entire process could turn out to be very challenging.
Taking the prototype to production is a major step. You need to be sure that everything is in place and that your manufacturer can deliver the PCBs in a timely fashion. If anything should go wrong during the manufacturing process or during the shipping of the PCBs, you are likely to be left stranded without good customer support.
As you can notice, so many things could go wrong during the PCB manufacturing process. These challenges are very common but all these challenges will not turn out to be a major concern as long as your manufacturer is ready to support you and offer you the best customer support. No matter what the challenges are, you will be able to easily get though those challenges when the customer support is good.