An online messaging platform is a digital meeting space where coworkers may exchange information and collaborate on projects. It is feasible to establish a business-only workplace community. However, it is not uncommon for these communities to become locations where employees develop personal relationships.
An online community is an excellent way to build a knowledge base and facilitate the exchange of information. Imagine being away from the office and requiring precise information about a company’s product, service, or policy. Integrating an online knowledge base into your work community will give you instant access to this material. Online workplace communities are also ideal for building question-and-answer forums and offering space for specialists from various departments to mentor new employees.
One of the primary reasons why online communities are growing more popular than ever is remote employment. Even before the pandemic, corporations have been employing digital nomads that can work from any remote location. It might be tough for those not in the office to feel like they are a team member if they are not developing working relationships. These modest social encounters in the workplace have a significant effect. While an online workplace may not be able to replicate this in its entirety, it may have a beneficial influence by contributing to the development of healthy work culture for all workers.
Whether used alone or in conjunction with other communication and collaboration technologies, an online platform may enhance a project team’s capacity to collaborate and achieve its objectives. For example, the use of WhatsApp as a major communication medium is becoming more widespread in businesses as well as across the whole public sector. This poses a number of regulatory and legal problems that need to be handled via appropriate mobile archiving or with WhatsApp call monitoring to avoid potential legal consequences.
Not only is WhatsApp an efficient tool for teamwork, but there are now enterprise-grade solutions that can capture and record WhatsApp chats, content, and metadata in real-time through WhatsApp recording. Gone are the days of infuriating customer service and support calls, lengthy hold periods, endless routing to agents, and support email backlogs. WhatsApp provides businesses a personalized environment to communicate with consumers in real-time. WhatsApp develops client loyalty and trust by delivering the asked information and assistance.
Below is an infographic from TeleMessage discussing further WhatsApp archiving compliance and the types of group messaging to utilize for better productivity.